SHIPPING
FREE SHIPPING ON ALL ORDERS OF $100.00 OR MORE
All orders are shipped within 48 hours after receipt of the order. All orders are shipped FEDEX or UPS ground. Shipping charges will be added to your order unless the order is over $100, in which case shipping is free. All shipping charges are based on the specific carriers fee schedule.
Warranty
We want you to have peace of mind in knowing that it is our top priority to make sure you are 100% satisfied with you purchase.
We will warranty our products to be free of any defects in workmanship and materials during its normal life span. Warranty does not apply to any misuse or neglect in usage and caring for the merchandise, as well as reasonable wear and tear.
Exchanges & Returns
If for any reason you are not satisfied with any of our products, simply return it within 30 days and we'll replace it or refund the cost of the item (excluding Shipping and Processing fees). You must contact us to receive a return authorization. Please contact our Customer Service staff.
PROOF OF PURCHASE REQUIRED
Our warranty covers the original purchaser who has provided proper proof of the original retail purchase.
FAQ
HOW LONG DOES THE FOOD STAY HOT / COLD?
Many of our items include ThermoGuard insulation. Our Thermoguard insulation keeps your food at the proper temperature for 5-8 hours depending on the outside temperature. Separate hot/cold packs are also available to keep your perishables fresh longer.
CAN I USE ICE IN MY INSULATED COOLER?
Although many of our products have waterproof or water-resistant liners, we do not suggest you use ice to keep items cool. We recommend you use gel ice packs. They are cleaner, cooler, and more practical as they keep food dry and are reusable. |
